News
Architecting the Algorithmic Storefront: Welcoming Matt Eichner as President & COO
Matt Eichner joins Product Genius as President and Chief Operating Officer. Matt was an executive at Endeca and later rebuilt Google’s Enterprise Search, Commerce Search and Search AdTech businesses. He will lead operations and go-to-market as Product Genius scales its Large Interaction Model and Seller’s Agents.
For decades, digital commerce has been forced to compromise to deliver at scale. Legacy personalization tools engendered shortcuts that are intent-blind, relying on batch-processing and historical averages that cannot adapt to the "now" moment. Search systems speak an entirely different machine language. The shopper’s journey is needlessly fragmented and frustrating.
To fix this, we built a foundational upgrade to AI, the Large Interaction Model (LIM), that solves the crippling token costs and latency issues of standard foundation models by learning 3,000 times faster than legacy LLMs. This technology allows us to deploy a scalable fleet of Seller's Agents that interact 1:1 with every shopper in real time, driving an average 36% in incremental sales across our first 1 Billion interactions.
When you invent a fundamentally new AI architecture, the next great challenge is reimagining the future, and scaling it into commercial existence. That requires an operator who has successfully built and deployed category-defining technology at a massive scale.
That is why we are thrilled to announce Matt Eichner is joining Product Genius as President and Chief Operating Officer.
Matt’s track record in commerce is formidable. As an executive at Endeca, he helped build the early leader in search and discovery, pioneering faceted navigation, and also built the hybris eCommerce platform business in the Americas. He then led multi-billion-dollar businesses at Google, rebuilding their Enterprise Search, Commerce Search, and Search AdTech organizations. He understands exactly what it takes to transition a disruptive technology from early market validation to global ubiquity.
With Matt leading our operational execution and go-to-market strategy, Product Genius is positioned to accelerate our mission: empowering any store to make online shopping instantly personal, expressive, and engaging.